Legal information for visitors and consultation requests
Privacy Policy
This policy explains how Gizi Seimbang Konsultasi handles personal data submitted through this website. It applies to information collected via the registration form, the contact page, and general use of the site. The site operator is Gizi Seimbang Konsultasi, Jl. Basuki Rahmat No. 12, Surabaya, Jawa Timur, 60271, Indonesia.
Read it before you send a consultation request so you know what we keep, why we keep it, and how you can ask us to change or remove it. If a question is not answered here, our contact details sit at the bottom of this page.
Information we collect
What reaches us when you use the site, and what you choose to send.
When you submit the registration or contact form, we collect the details you enter. This typically includes your name, contact information such as phone number or email address, and any description of your goals or health context you choose to provide.
We also receive basic technical information that web servers record automatically, such as browser type and pages visited. That record does not identify you by name, and we use it only to keep the site running smoothly and to see which pages visitors find useful.
- Your name, as you write it
- Phone number or email address
- Anything you tell us about your eating routine
- Browser type and pages viewed
Why we collect it
Handling your request
We read what you send to review your consultation request, decide who on our side should answer it, and get back to you with a time that suits your week.
Preparing the session
Notes you share about your meals, household, or routine help the dietitian arrive prepared, so the conversation starts with your situation instead of a blank page.
Keeping the site working
Technical records tell us when a page fails to load, which pages get read, and where the site can be simpler. They are not used to build advertising profiles of you.
Legal basis and consent
We act on the consent you give
We process your information based on the consent you give when submitting a form, and on our legitimate interest in operating the service. You may withdraw consent at any time by contacting us. Once you withdraw, we stop using your details for that purpose and tell you what happens next to any record we still hold.
You are never required to explain your health context to send a request. Fields you leave empty stay empty.
Sharing and disclosure
We do not sell personal information. We do not share it with unrelated third parties for marketing purposes. Information may be shared with service providers who support website hosting or communication, only to the extent needed to operate the service, or where disclosure is required by law.
When a provider handles data on our behalf, it works under our instruction and only for the task we set. If we ever had to pass information to an authority, we would pass only what the request requires.
Questions about how a specific request is handled? Write to our contact page and we will answer plainly.
How long we keep it
Retention, and how to ask for deletion.
We keep submitted information for as long as needed to handle your request and any follow-up consultation. If you ask us to delete your details, we remove them unless we are required to retain them by law.
While a request is open
Your details stay with the staff who handle consultation requests, so the dietitian can read the history before a session.
After you ask us to stop
We clear what we can and tell you which records, if any, we are bound to keep and for what reason.
Your rights
You can ask. We answer.
You can ask to see the information we hold about you, request corrections, or ask for deletion. You can also object to certain processing. To make a request, contact us using the details below. We respond within a reasonable period.
Say what you want changed and we will confirm what we have done in writing. If part of a request falls outside what we can act on, we say so and explain why.
Contact us about your dataCookies and tracking
What the site stores on your device.
This site uses cookies and similar technologies. Details about the types used and how to control them are set out in our cookie policy.
Your browser gives you the final say: you can clear stored cookies or block them for this site, and the pages you read here will still explain our service.
Open the Cookie Policy
Security and children
Reasonable care, stated honestly
We take reasonable technical and organizational measures to protect submitted information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security. We limit access to the staff who need it to answer your request, and we remove details when they are no longer needed.
This site is not directed at children. We do not knowingly collect personal information from children. If you believe a child has submitted information, contact us and we will remove it.
Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. The current version is always available on this page. When the wording changes in a way that affects what we do with your details, the revised version replaces this one and the date below moves forward.
Current version: October 2026
Contact
For privacy questions or requests, contact Gizi Seimbang Konsultasi. We reply during office hours and confirm in writing once a request has been handled.
The site operator
PracticeGizi Seimbang Konsultasi
AddressJl. Basuki Rahmat No. 12, Surabaya, Jawa Timur, 60271, Indonesia
Phone+62 31 531 9876
Email[email protected]
Office hoursMonday to Friday, 09:00–18:00
Related reading: the Cookie Policy and the Terms of Service set out the rest of how this website operates. Our Everyday Nutrition Guide and How It Works cover the consultation side.